Returns & Exchange

G’day Furniture – Return, Refund, Exchange, and Change of Mind Policy

Return, Refund, Exchange & Change of Mind Policy

At G’day Furniture, we are committed to providing high-quality, high-value furniture to our customers. Please read the following policy carefully before making a purchase. This policy applies to all online and in-store purchases.

1. Return Timeframe

Return requests must be submitted within the following timeframes after the order is dispatched:

  • Greater Sydney Area: Within 5 days

  • Other NSW regions and other states: Within 14 days

2. Eligibility for Return

To be eligible for a return, all of the following conditions must be met:

  • The item is unused, in original packaging, and in resellable condition.

  • Marble or sintered stone tabletops must be scratch-free and include the original wooden frame.

  • The item has no visible damage, installation marks, or stains.

  • A valid proof of purchase is provided.

  • The item is not a clearance or custom-made product.

  • The product received is materially different from the description or images (e.g. incorrect size, colour, material, or specifications).

3. Custom & Pre-Order Items

  • All custom-made and pre-order items are non-returnable and non-refundable.

  • Customers must confirm desired colour, size, and specifications before placing an order.

  • If G’day Furniture makes a mistake (e.g. incorrect colour or size), we will work with the customer to resolve the issue, including options such as remaking or replacing the item. Associated costs will be discussed case by case.

  • Estimated delivery for pre-orders is 10–16 weeks. Delays due to external factors such as weather, customs, or port congestion are acceptable and non-refundable.

  • Deposits for custom orders are non-refundable under any circumstances.

  • For damage or defects in custom items:

    • Greater Sydney Area: Notify us within 5 days

    • Other regions: Notify us within 14 days

    • We will offer appropriate solutions, such as repair or replacement.

4. Clearance & Floor Stock Items

  • Clearance and floor stock items are sold as-is and are non-returnable.

  • Customers are encouraged to inspect items carefully before purchase.

5. Shipping Fees for Returns & Exchanges

If the return is due to a product issue:

G’day Furniture will:

  • Cover all return shipping and replacement costs

  • Provide a free exchange or replacement

If the return is due to change of mind:

  • All transport and handling fees are the customer’s responsibility

  • Original shipping costs are non-refundable

  • For large items (e.g. sofas, marble tables), a handling fee will apply

Fee Structure:

Item Condition Fee
Unused & Unassembled 15% restocking & delivery fee (minimum AUD 200)
Used or Assembled Additional 30% fee (minimum AUD 400) for disassembly and restocking

6. Refund Process

  • Refunds are generally issued as store credit (credit points), which can be used on future purchases.

  • Once the returned item is received, we will complete the refund process within 10 business days.

  • The item will be inspected for:

    • Signs of use

    • Packaging condition

    • Scratches (for sintered stone/marble)

    • Presence of the original wooden frame

The final refund amount will be based on the product’s condition.

7. Policy Updates & Final Interpretation

G’day Furniture reserves the right to modify or update this policy at any time without prior notice. Final interpretation of this policy rests with G’day Furniture.

Questions?
Please contact our Customer Service Team for further assistance.

Phone/ Whatsapp: 0430 138 276

Email: sales@gdayfurniture.com.au