Return, Refund, Exchange & Change of Mind Policy

At G’day Furniture, we are committed to providing high-quality, high-value furniture to our customers. Please read the following policy carefully before making a purchase. This policy applies to all online and in-store purchases.

1. Return Timeframe (Change of Mind Only)

Return requests must be submitted within the following timeframes after the order is dispatched:

• Greater Sydney Area: Within 5 days

• Other NSW regions and other states: Within 14 days

These timeframes do not apply where the product has a fault or does not meet consumer guarantees.

2. Eligibility for Change-of-Mind Returns

Change-of-mind returns may be accepted only if all of the following conditions are met:

• The item is unused, unassembled and in original packaging

• The item is in resellable condition

• Stone or marble tabletops are scratch-free and include the original wooden frame

• The item shows no damage, marks, stains or installation signs

• Proof of purchase is provided

• The product is not custom-made, pre-order, clearance or floor stock

Change-of-mind returns are offered at the discretion of G’day Furniture and are not required by law.

3. Custom & Pre-Order Items

• 
  

  Custom and pre-order items are manufactured specifically for each customer and cannot be resold.

  For this reason:

  • Change-of-mind cancellations, returns or refunds are not available once the order is confirmed

  • Deposits paid for custom or pre-order items are non-refundable for change of mind

  Customers must carefully confirm size, colour, materials and specifications before ordering.

  Estimated delivery time is 10–16 weeks. Delays caused by shipping, customs, weather, port congestion or manufacturing are outside our control and do not constitute a fault.

  If G’day Furniture supplies an item that is:

  • Incorrect*

  • Faulty*

  • Significantly different from what was ordered*
    we will provide an appropriate remedy under Australian Consumer Law, including repair, replacement or refund where required.

    * Additional Information
    
    

    Products made from wood, sintered stone and marble may vary in veining, pattern and colour finish from images shown online, in-store, or on each product. These variations are natural characteristics of the materials and form part of each product’s unique appearance. Images are provided as a guide only, and minor variations are not considered faults or defects.

    During the cutting and fabrication process of sintered stone and marble, veining and patterns are randomly distributed. We cannot guarantee that each tabletop will exactly match the sample. Different products may use varying thicknesses of sintered stone or wood based on structural and design requirements. This is standard manufacturing practice and does not constitute cost-cutting or a quality defect.

    Due to the nature of the manufacturing process, product measurements may vary by ±2 cm. Such variations are normal and are not considered faults or defects.

     

4. Clearance & Floor Stock Items

• Clearance and floor stock items are sold at a reduced price due to their condition, age, or being ex-display.
  Any defects, wear, or cosmetic imperfections that are clearly disclosed before purchase are not covered by warranty, exchange, or refund.

  This does not limit your rights under Australian Consumer Law.
  If a clearance or floor stock item has a major fault that was not disclosed, you are entitled to a remedy, which may include a repair, replacement, or refund.

• Customers are encouraged to inspect items carefully before purchase.

5. Shipping Fees for Returns & Exchanges

If the return is due to a product fault or failure to meet consumer guarantees

G’day Furniture will, in accordance with Australian Consumer Law:

• Cover all reasonable return shipping and transport costs

• Provide a repair, replacement, or refund, depending on the nature of the fault

This applies where the product is faulty, unsafe, significantly different from the description, or not fit for its intended purpose.

If the return is due to change of mind

If you decide to return an item for reasons such as ordering the wrong size, colour, or simply changing your mind:

• All return transport and handling costs are the customer’s responsibility

• Original delivery fees are non-refundable

• For large or heavy items (such as sofas, stone or marble tables), a handling or restocking fee may apply

Change-of-mind returns are accepted only where the item is unused, in original condition, and approved by G’day Furniture.

Change-of-Mind Fees:

6. Refund Process

• Once the returned item is received, we will complete the refund process within 10 business days.

• The item will be inspected for:

  • Signs of use

  • Packaging condition

  • Scratches (for sintered stone/marble)

  • Presence of the original wooden frame

The final refund amount will be based on the product’s condition.

7. Policy Updates & Final Interpretation

G’day Furniture reserves the right to modify or update this policy at any time without prior notice. Final interpretation of this policy rests with G’day Furniture.

8. Policy Interpretation

This policy is provided in addition to Australian Consumer Law.
Nothing in this policy is intended to exclude or limit your legal rights.

Questions?
Please contact our Customer Service Team for further assistance.

Phone/ Whatsapp: 0430 138 276

Email: sales@gdayfurniture.com.au