Custom-made & Pre Order

  1. Pre-order and Custom Order Terms & Conditions

    At G’day Furniture, we are committed to providing bespoke furniture solutions tailored to the individual requirements of each customer.

    1. Pre-order & Custom Order Process

    1. Customers are required to submit their specifications, including preferred style, design, and dimensions, to G’day Furniture.

    2. Based on the information provided, G’day Furniture will offer professional recommendations along with a formal quotation.

    3. Upon agreement to the proposed design and pricing, G’day Furniture will issue an official Order Confirmation document.

    4. The Order Confirmation will detail the agreed style, reference images, and any specific customisation requirements as discussed.

    5. To proceed with the order, customers are required to pay a 30%  deposit of the total quoted price.

    2. Production & Delivery Timeframes

    1. Production time for standard items is approximately 2 to 4 weeks.

    2. Production of customised or non-standard items may take approximately 3 to 6 weeks, or longer depending on complexity.

    3. Estimated sea freight time is 2 to 4 weeks.

    4. The total estimated lead time for delivery is 10 to 16 weeks, subject to freight schedules and container availability.

    5. Delays caused by these factors do not constitute a product fault.

    3. Deposits & Order Cancellations

    1. Custom-made and pre-order items are manufactured specifically for each customer and cannot be resold.

      For this reason:

      • Change-of-mind cancellations, refunds or order reversals are not available once the order is confirmed

      • Deposits paid for custom or pre-order items are non-refundable for change of mind

      Deposits are used to cover materials, production, supplier commitments and administrative costs that are incurred once an order is confirmed.

      This does not affect your rights under Australian Consumer Law.
      If G’day Furniture:

      • Fails to supply the goods, or

      • Supplies goods that are faulty, unsafe or significantly different from what was agreed,

      you are entitled to a remedy as required by law, which may include a repair, replacement or refund.

      Additional Information

      Products made from wood, sintered stone and marble may vary in veining, pattern and colour finish from images shown online, in-store, or on each product. These variations are natural characteristics of the materials and form part of each product’s unique appearance. Images are provided as a guide only, and minor variations are not considered faults or defects.

      During the cutting and fabrication process of sintered stone and marble, veining and patterns are randomly distributed. We cannot guarantee that each tabletop will exactly match the sample. Different products may use varying thicknesses of sintered stone or wood based on structural and design requirements. This is standard manufacturing practice and does not constitute cost-cutting or a quality defect.

      Due to the nature of the manufacturing process, product measurements may vary by ±2 cm. Such variations are normal and are not considered faults or defects.

       

      Customers are strongly encouraged to carefully review all specifications before placing an order.

       

      For further details, please refer to our

    Refund & Exchange Policy.